Terms of service

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally able to enter into an agreement and that the information you provide to us is accurate, current, and complete.

When placing an order or booking a service, you may be required to provide information such as your name, email address, telephone number, billing information, appointment details, and other information necessary to process your order or booking.

You are responsible for ensuring that the information you provide is accurate and up to date.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account.

SECTION 2 – OUR PRODUCTS AND SERVICES

We make every reasonable effort to ensure that the descriptions, images, prices, and details of our products and hair and beauty services are accurate.

Please note that the appearance of hair, wigs, colors, textures, and other products may vary depending on lighting, photography, device settings, and individual hair characteristics.

For hair and beauty services, results may vary depending on the condition, length, density, texture, and previous treatment of the customer's hair or wig.

Some services are listed as “from” a particular price. The final price may vary depending on the condition, density, length, complexity, or requirements of the service.

We reserve the right to update service descriptions, prices, availability, and other information on our website at any time.

SECTION 3 – BOOKINGS AND ORDERS

When you place an order or submit a booking request through our website, you are requesting to purchase a product or book a service.

A booking or order is not considered fully confirmed until Oge Hair and Beauty Studio has confirmed it and, where applicable, the required payment or deposit has been received.

Please review your order or booking details carefully before submitting them.

For appointments, customers are responsible for providing accurate contact information and arriving at the agreed date and time.

Our booking, deposit, cancellation, refund, and exchange policies apply to all relevant purchases and appointments.

SECTION 4 – PRICES AND PAYMENT

All prices displayed on our website are subject to change without notice.

The price applicable to a product or service will generally be the price displayed at the time the order or booking is placed, unless an error has occurred or a separate promotional offer applies.

Where a service is advertised as “from” a stated price, the final price may be higher depending on the specific requirements of the service.

You agree to provide accurate and complete payment information when making a purchase.

We reserve the right to refuse or cancel an order where there is an apparent pricing, payment, or other processing error.

SECTION 5 – APPOINTMENTS AND SERVICE REQUIREMENTS

Customers are responsible for arriving on time for appointments and following any preparation instructions provided by Oge Hair and Beauty Studio.

Where a service requires the customer to provide their own hair, wig, extensions, or other materials, the customer is responsible for ensuring that the items provided are suitable for the requested service.

The condition of a wig, hair, closure, frontal, or extensions may affect the final result and the price of a service.

Additional charges may apply where additional work is required because of the condition of the hair or wig.

For wig revamp services, the price list states that prices may vary depending on wig condition and density, additional charges may apply to severely damaged wigs, and hair is not included for closure or frontal replacements.

SECTION 6 – CANCELLATIONS AND DEPOSITS

Where a deposit is required to secure an appointment, the deposit is subject to our Booking, Cancellation, and Refund Policies.

Our current price list states that a 20% non-refundable deposit is required to secure appointments and that appointments are confirmed only after the deposit has been received.

Customers should review the applicable booking and cancellation policy before making an appointment.

SECTION 7 – REFUNDS, RETURNS AND EXCHANGES

Any refunds, returns, or exchanges for products or services are handled in accordance with our Refund Policy.

Please review the Refund Policy before placing an order or booking a service.

Nothing in these Terms is intended to remove or restrict any rights you may have under applicable law.

SECTION 8 – INTELLECTUAL PROPERTY

All content available through our Services, including our business name, logo, photographs, graphics, text, videos, designs, product descriptions, service descriptions, and other materials, belongs to Oge Hair and Beauty Studio or its relevant licensors, unless otherwise stated.

You may use our website for your personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission.

SECTION 9 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services provided by third parties, including payment providers, booking platforms, social media platforms, or other service providers.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

SECTION 10 – PRIVACY

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

As our online store is powered by Shopify, certain information may also be processed by Shopify and other service providers involved in operating the website and processing your transactions.

SECTION 11 – CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions, photographs, or other feedback to us, you confirm that you have the right to provide that content.

You agree that your feedback will not contain unlawful, defamatory, abusive, misleading, or infringing material.

We may use customer feedback to improve our products and services and, where appropriate, display reviews or feedback on our website or marketing channels.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, service descriptions, prices, promotions, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders or bookings where necessary.

We may make such corrections or updates without prior notice.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website or Services to:

  • Violate any applicable law or regulation.
  • Provide false or misleading information.
  • Impersonate another person or business.
  • Harass, threaten, abuse, or harm our staff or other customers.
  • Attempt to gain unauthorized access to our website, accounts, or systems.
  • Upload or transmit malicious software or harmful code.
  • Copy, reproduce, or commercially exploit our website or content without permission.
  • Interfere with the normal operation or security of our website.

We reserve the right to suspend or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services where permitted by law, including where you breach these Terms or engage in conduct that may harm our business, staff, customers, or website.

Any obligations that by their nature should continue after termination will remain in effect.

SECTION 15 – DISCLAIMER

We make reasonable efforts to provide accurate information about our products and services.

However, information provided through our website is provided for general information purposes and may be subject to change.

We do not guarantee that the website or Services will always be available, uninterrupted, secure, or completely free from errors.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Oge Hair and Beauty Studio will not be responsible for losses or damages arising from your use of our website or Services except where such liability cannot legally be excluded.

This includes, where legally permitted, indirect or consequential losses arising from your use of the website, delays, interruptions, or third-party services.

Nothing in these Terms limits liability where doing so would be unlawful.

SECTION 17 – INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs arising from your breach of these Terms, misuse of our Services, or violation of another person's rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with the policies referenced in them, constitute the agreement between you and Oge Hair and Beauty Studio regarding your use of our Services.

They replace any previous agreements or communications concerning the same subject matter, unless otherwise required by law.

SECTION 20 – CHANGES TO THESE TERMS

You can review the most current version of our Terms of Service on this page.

We reserve the right to update, change, or replace any part of these Terms by posting an updated version on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of our website or Services after changes have been posted constitutes acceptance of the updated Terms, where permitted by law.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide products or services will be governed by the applicable laws of the jurisdiction in which Oge Hair and Beauty Studio operates, without limiting any mandatory consumer rights that apply to you under applicable law.

SECTION 22 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact:

Oge Hair and Beauty Studio
Email: ogechi@ogehairandbeauty.com

Business Address:
Unit 10A Queens Plaza, 24 Queens Street,
DA12 2EE, Gravesend, UK

Phone: +44 7368 413783