SHIPPING POLICY

Last updated: September 9, 2026

Thank you for shopping with Oge Hair and Beauty Studio.

This Shipping Policy explains how orders placed through our website are processed and delivered.

1. ORDER PROCESSING

Orders are processed after payment has been successfully received.

We aim to process orders as promptly as possible. Processing times may vary depending on the product ordered, availability, customization requirements, and the nature of the order.

For custom-made wigs and other personalized products, additional processing time may be required.

If there is a delay in processing your order, we will contact you using the contact information provided at checkout.

2. DELIVERY

Once your order has been dispatched, it will be handed over to the selected delivery service for transportation to the address provided at checkout.

Please make sure that your delivery address, email address, and telephone number are correct before completing your order.

Oge Hair and Beauty Studio is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

3. SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, order size, weight, and delivery method selected.

4. DELIVERY DELAYS

Delivery times provided at checkout or by the delivery service are estimates and are not guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, adverse weather, customs processing, strikes, public holidays, or other unforeseen circumstances.

If your order appears to be delayed, please contact us so that we can assist where possible.

5. TRACKING

Where a tracking service is available, tracking information may be provided to you after your order has been dispatched.

Please use the tracking information provided to monitor the progress of your delivery.

6. INTERNATIONAL ORDERS

If we offer international shipping, additional charges may apply depending on the destination.

Customers may also be responsible for customs duties, import taxes, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

7. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be sent again.

8. DAMAGED OR MISSING ORDERS

If your order arrives damaged, please contact us as soon as possible with details of the issue.

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the matter with the delivery provider where applicable.

9. SERVICE APPOINTMENTS

This Shipping Policy applies to physical products purchased through our online store.

Hair and beauty appointments, including wig making, installations, braiding, styling, and wig revamp services, are not shipping services and are subject to the applicable booking and cancellation terms.

10. CONTACT US

If you have any questions about your order or delivery, please contact:

Oge Hair and Beauty Studio
Email: ogechi@ogehairandbeauty.com
Phone: +44 7368 413783
Address: Unit 10A Queens Plaza, 24 Queens Street, DA12 2EE, Gravesend, UK